What is SMS?

Short messaging service (SMS) is a wireless service that enables the transmission of alphanumeric messages between subscribers and external systems such as electronic mail, paging and voice-mail systems.

Why SMS?

With the massive growth in mobile subscriber, SMS has gone far beyond than just being a tool for personal communication. Here are some of the insights why businesses are seriously considering SMS as a preferred communication option: Instant delivery of messages.

• Any time, Any where access
• Reliable two way communication
• Low cost of operation (Receiving SMS is FREE)
• One does not need to have a special handset to send or receive SMS messages
• It is private and secure, as it is ideal for those times when it is not possible to talk for e.g. in business meetings, when it is very simply preferred by the mobile user not to talk.
• SMS is unobtrusive in nature. An active mobile handset is able to receive or submit a short message at any time; independent of whether a voice or data call is in progress.

How does it work?

Customer Connect integrates with already existing software products in the financial services segments to enable an SMS channel for them. This makes possible for enterprises to have a 24-hour two-way connectivity with their valued customers.

How is Customer Connect different from the other similar products in market?

Customer Connect has been developed with an eye to tap the core financial services market. The product has been specifically designed and load tested to meet the performance and scalability requirements of critical financial services segment.

Here are some product highlights
High Performance: Customer Connect Enterprise version is a highly scalable solution to meet the high volume message requirements of financial segment.

Operator Independent: Customer Connect can be deployed in any GSM network worldwide with just one key entry. So the same product that works in Mumbai (India) with Orange network will work with Vodafone network in London without any hassles.

Platform Independent: Customer Connect works with all the popular operating systems be it Windows, Linux, Solaris or AS 400.

Protocol Support: Customer Connect supports SMPP; SMTP, CIMD 2 and GSM modem based connectivity with the SMSC for message delivery.

Network Support: Customer Connect supports GSM,GPRS and other wireless networks.

Integration with third party software: Customer Connect has been specifically designed to expose APIs (Application Programming Interface) for easy integration with already existing software product on various platforms and databases.

What are the general capabilities of Customer Connect SMS gateway?

Push and Pull applications: Customer Connect supports both push and pull services.

Message slicing: Messages that are more than 160 characters in length are sliced into a series of 160 character short messages and delivered to the SMSC.

Delivery Confirmation: Customer Connect lets the user know whether the message was successfully delivered or not.

Multiple Destination Support: A single SMS message can be pushed to a number of different mobile phones.

Mobile Number Based Access: The access to the Customer Connect can be given or denied based on the mobile number.

MIS Report: It is possible to generate MIS reports that would satisfy various requirements. The reports could be based on:

• Number of requests per keyword for a particular mobile number
• Total number of messages sent.