Self Connect is a set of pre-packaged application suite that enables the customers to automate interactions with customers in an intuitive and user friendly manner using multiple channels like Web (Self Service Portal), Phone (Voice/IVR) and Mobile (SMS/WAP/GPRS). Self Connect has over 150 Applications for MVNOs, hosted VoIP providers and ISPs. Self Connect reduces cost of interaction by 1/20th as compared to interaction over the Call Center. Moreover, its innovative Voice Based access reduces the call time (and thereby reducing customer frustration levels) by more than 60%.

Self Connect allows your customer to do things on their own and in the process, increasing the customer satisfaction and reducing your operational cost. Customers, with the help of Self Connect, can resolve their billing disputes, redeem loyalty points and configure their services at their convenience. Self connect adheres to eTOM framework and uses Services Oriented Architecture (SOA). Latest EAI tools and custom backend integrations are supported by Self Connect. This means that efficiency and satisfaction improve together, as customers get the right answers faster and the technical support center avoids redundant incidents.