What is Self-Service?

Self-Service involves the automation of the entire procedure of interacting with a customer and putting it in the proper context. Self-Service is a useful tool for customers to set their preferences and thus interact with the company. Self Service will enable Telecom service providers not only to reduce the cost of interaction, but also collect customer information to enable more personalized services. This in turn can drive higher customer retention and increased revenue.

How is Self-Connect different from Self-Service?

Self-Connect is a set of pre-packaged self service applications that will enhance and consequently improve the interactions with the customers.  TechUnified’s Self-Connect model is built on standards adhering to eTOM, ITIL and Web services to enable more simple-to-use, customer oriented web applications. Self-Connect is built using SOA and involves latest EAI Tools and Technologies used by some of the leading companies in the Telecom Industry.

Benefits of Self-Service

1.  Reduced Time to Market
2.  Uniform Framework adhering to eTOM standards.
3.  Build using Open Standards thereby ensuring seamless integration capability with diversified Telecom systems

1.  Highly scalable and thereby can be easily be expanded to cover services which are not yet launched (like IPTV)

1.  Highly secure with both H/W and S/W redundancies.
2.  Extensive usage of SOA ensures that each of the Self-Service Application can be easily managed.