Voice Connect | Features

Next Generation Voice & IP Service

Hiring agents. Improving the good ones and getting rid of the bad ones. Meeting your management's productivity goals, complying with dizzying government regulations it's not easy running a contact center these days

Layer on the hassle of dealing with multiple systems such as IVRs, ACDs, Call Loggers, Predictive Dialers, Report Generators, etc. and it's no wonder you go home every day with a knot in your stomach

CIC can't solve all your problems, but certainly help you whittle them down to a manageable size. TechUnified in association with ININ (an Interactive Intelligence Company) bundled Contact Interaction Center suite has been helping contact center managers like you for more than 8 years. Imagine a single system with everything you need to run your contact center, all managed from a single interface. IP telephony, speech-enabled IVR, ACD with skills-based routing, multimedia queuing for e-mails and Web chats, integrated screen pop, call recording, predictive dialing - it's all there

From the time you set up Contact Interaction Center with a graphical wizard that configures your queues, the Contact Interface Center solution is designed to make your life simpler. CIC has won too many awards to mention and is generally recognized as the best bundled contact center suite on the market. And new capabilities including screen recording and workforce optimization are on the horizon. By the way, all this is stuff we developed ourselves - not through a bunch of marketing alliances or a collection of acquisitions - so we know it works together. We designed it that way.