Voice Connect | Features

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Predictive Dialers. Highly optimized dialer used primarily by tele-marketing call centers. This call center is especially designed to minimize agent idle time. It can even pull agents out of their after call work state if an agent is urgently needed.

Here is how it works:

  • The Voice Connect Server dials out to called parties, and continually accumulates statistics around time of day, day of the week, time to connect, agent talk time etc
  • The Voice Connect Server then starts making predictions on when the agents will become free, and dials accordingly to have a call ready for an agent as soon as the agent becomes free
  • The Voice Connect Server has the ability to pace itself according to the lead-set characteristics. If the percentage of answering machines is higher, it can adjust by using more phone lines to dial, and can reduce if the percentage is lower
  • The Voice Connect Server starts each day with the averages gathered on previous days, until enough data is gathered on that day
  • Nowhere else will you find a predictive dialer that produces as good results with a lower phone line-to-agent ratio

Automatic Call Distributor is a computerized phone system that routes incoming and outgoing telephone calls to the next available operator or agent. The ACD responds to the caller with a voice menu and connects the call to an appropriate individual.

TechUnified provides automatic call distribution systems which are the heart of inbound call centers. ACD systems are call routing utilities for incoming calls and can be even used to route calls originated by our predictive dialer to the next available agent. Techunified's phone system comes with a complete automatic call distribution system for call routing. TechUnified automatic call distributor can route calls based on the dialed phone number (DNIS) and the time of day. Additionally, the TechUnified IVR system can intelligently route calls using complex conditional logic. The TechUnified conforms to way you do business.

The Techunified's suite is an integrated set of inbound, outbound and blended call management capabilities that help you deliver premium customer service more effectively, while reducing your costs and helping you attract and retain customers.

TechUnified also adds suggested and automated email response, supported by intelligent message analysis.

Fax-On-Demand, one of the most broadly accessible information delivery vehicles in businesses today, Fax-On-Demand is an automated fax document system. With Techunified's Fax-On-Demand, you are able to receive requests for information and respond to those requests automatically without ever touching the phone, the fax, or the keyboard. Just think about it, receiving requests for information and sending out information about your company, service, product, opportunity, etc. 24 hours per day, 7 days per week, all without you doing anything. It's like having an office full of people working for you for free.

Not only does all of this happen without any effort on your part, but you do not have the expense of employees, printing, postage, etc. Fax-on-Demand does all of the work for you! Who can access your Fax-on-Demand? Anyone who has access to a touch tone phone can receive any of your F-O-D documents. Your customers, associates, and prospects simply follow a voice prompted menu to receive a catalog of your documents, make their choices, and have these documents delivered to their fax in a few seconds.

Voice mail refers to an electronic messaging system or answering service. TechUnified solution contains an easy to use PC based management tool. It is a fantastic piece of software that allows the Voice Mail owner to take control of Voice Mail quickly and easily. Time and date changes are simplified, along with editing of Mailboxes, Custom Service Menus, Notification Device Settings, Daylight Saving, Holiday Settings and System Working Reports that can be produced to show your system setup at your convenience.
TechUnified offers a range of features including:

  • Time / Date editing
  • Mailbox editing
  • Mailbox Class of Service editing
  • Notification Device editing / setting
  • Operator editing
  • Port Settings Day / Night
  • Daylight Saving editing
  • Holiday Settings
  • Custom Menu editing
  • Reports for System, Mailbox, Ports, Class of Service.

A voice logger is a device or program used to record audio information from telephones, radios, microphones, and other sources for storage on a computer's hard drive or removable media. Voice loggers are most often used by emergency services, such as the 911 system, and businesses, such as call centers. The recording systems are also used by security organizations and private individuals; although in these cases the legality of the practice may sometimes come into question.

Techunified's software-based voice logging technology offers flexible interface customization and seamless integration with your existing applications - from quality assurance, regulatory compliance or liability management, to sales verification, customer demands, or anything else requiring interactions to be recorded and retrieved quickly and conveniently.

Techunified's digital voice logging solutions reliably record agent-customer interactions from traditional digital and analog telephones, Voice Over IP telephones, radios, screens, hoot and holler systems, and turrets. While our voice logging and performance optimization technology focuses on the future, our business practices are based upon good, old-fashioned values. We tell the truth, we're accountable, and we conduct business with utmost integrity.