Voice Connect | Features

Next Generation Voice & IP Platform

Banks & Financial IVR

TechUnified Voice Banking provides a proven packaged application enabling fast time-to-market, comprehensive product support, and a full-featured application right out of the box. Voice Connect supports three very important technologies which are the future of phone banking Voice Recognition, HMP & VoIP in one box.

“Voice Connect”, a speech technology based “intelligent” telephony product, is unique with a potential of creating numerous intellectual properties. “Voice Connect” is a complete “Call Center” for “financial sector”.

While many banks and their customers use IVR systems for self-service, they still utilize live agents for actual transactions. Voice Connect changes the customer experience with an out of the box personal voice that they will trust and enjoy.

The  picture below depicts how Voice Connect acts as a virtual agent between the customer and the financial institution. Similar scenario can be visualized when a Share Trader wants to sell/buy shares from the stock exchange



Working of Voice Connect

Voice Connect includes the following modules:

  • Account Information
  • Funds Transfer (Intrabank)
  • Stop Payment
  • Check Recorder
  • Built in Voice user interface and personal voice that is easily customizable
  • Merchant Check Verification
  • Authentication Module