Next Generation Voice & IP Platform

Enterprise Interaction Centre / Enterprise IVR

TechUnified in affiliation with ININ (an Interactive Intelligence Company) presents EIC(Enterprise Interaction Center).

EIC is a complete "all-software" IP telephony phone and communications system made for voice over IP. EIC also is sized exclusively for small to mid-sized businesses from 25 to 1,000 users - whether in one location, distributed branch offices or mobile workgroups.

In one wide-ranging system, EIC surrounds its innovative IP PBX call processing with basic automated attendant, voicemail, Follow-Me, built-in fax server, call center or basic automatic call distributor (ACD), and Web chat and Web callback. EIC additionally offers features like real-time presence management and "virtual office" remote access, while pre-integrated unified messaging and IVR are optionally available via simple licensing.

Pre-integrate to Microsoft's product families

EIC brings IP telephony and data together on the Windows Server System™ platform by pre-integrating to Microsoft® Business Solutions such as Great Plains®, Navision® and Microsoft CRM. Unified messaging comes by way of Microsoft Exchanger Server 2003; along with an Outlook® telephony console that includes EIC's point & click call controls for ease of use.

EIC also lets organizations leverage their Microsoft investment with pre-integrations to Windows® XP, and to solutions from the Windows Mobile™ and Office Online product families. The EIC system even gives IT workers a single Windows-based administrative interface to manage EIC's voice and data functionality in one place.

Best fits EIC's voice and data flexibility fills the needs of insurance companies, real estate firms, legal firms, banks, technology businesses, service providers, and SMBs in practically any business sector.